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Explore our Mobile Artisan Engagement Services.

Creating a better customer experience wherever, whenever, and however with ETC Mobile App

As customer behaviours and demographics changes, so is our approach to engaging and reaching them. With equal parts vision and technology, we help advance artisan engagement with our newly developed ETC mobile application. Connect with reputable artisans and service seekers on the go!

  • Get skilled artisans, connect with service seekers and enjoy resources you need to make a big difference in your business operations, with no compromise to standards and effective customer relations.
  • If you’re not satisfied with OUR service during the first 30 days from installation/repair/construction for any reason, we’ll refund your money – including installation. No questions asked!
  • If our technician misses a scheduled appointment or arrives more than 15 minutes after scheduled arrival time, you may be eligible for a slash of 20% on your bill

Results you can measure.

$0m

Cost savings from a complete customer experience redesign for a global retailer

0%

Reduction in year-over-year contact minutes for a consumer manufacturer

0%

Improvement in customer satisfaction ratings for a large provider

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I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.

Adam Epstein

Adam Epstein

CEO / Director - American National University

We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.

Mrs. Sherena

Mrs. Sherena

Corporate communications Executive

We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.

Mike Guardalabene

Mike Guardalabene

Group CEO - Celebi Aviation Holding
  • 1. Iterate Design

    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.

  • 2. Validate Develop

    This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.

  • 3. Optimize Deliver

    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.

We take processes apart, rethink, rebuild, and deliver them back working smarter than ever before.